Effective Date: 2nd August 2025
Jurisdiction: India
This Return and Refund Policy (“Policy”) applies to all purchases made through the website operated by Photonests (“we,” “us,” or “our”), including digital and printed photographic artworks submitted by multiple artists. It also governs return-related provisions concerning public contests and gallery submissions hosted on the platform.
By accessing and using our services, you agree to the terms set forth in this Policy.
1. General Policy on Returns and Refunds
We take utmost care to ensure that all artworks are printed, packaged, and delivered with professional standards. However, in the unlikely event of errors or damage, we accept returns or offer refunds only in the limited circumstances described below.
2. Eligibility for Return (Printed Artworks Only)
Printed photographic artworks are eligible for returnonly under the following conditions:
- The product received is physically damaged.
- The product is incomplete or missing components.
- An incorrect product was delivered that does not match the order(s).
To be eligible:
- You must raise a return request within 5 (five) days of receiving the order.
- You must provide photographic evidence of the issue.
- The item must be returned in its original condition and packaging.
Please email us at info@photonests.com with your order number, description of the issue, and supporting images.
3. Refunds for Eligible Returns
Once we receive and verify the returned item:
- A full refund of the purchase amount will be processed.
- Refunds will be credited to the original payment method.
- Refunds will be issued within 7–14 business days of approval, subject to bank/payment gateway timelines.
*We will bear the cost of return shipping in eligible cases.
4. Non-Returnable / Non-Refundable Situations
We do not accept returns or offer refunds in the following circumstances:
- Orders involving digital downloads (delivered electronically and non-retractable)
- Minor color, brightness, or tonal differences due to display screen settings
- Customised, signed, or made-to-order prints requested specially by the customer
- Failure to provide a valid shipping address or multiple failed delivery attempts
- Packages refused at the time of delivery by the recipient
- Late return requests (beyond 5 days from delivery).
5. Digital Artworks and Instant Downloads
All purchases of digital artworks are final and non-refundable, as digital products are considered delivered once the download or access is provided. Please review product details carefully before placing an order.
6. Orders Related to Contests and Galleries
- Contest participation fees (if any) are non-refundable once successfully submitted, unless cancelled by us due to error or disqualification before commencement.
- Artworks submitted to the website’s online galleries are not subject to return or refund, as they are typically displayed for public viewing and not sold directly unless otherwise stated.
7. Cancellations
Customers may cancel an order for a printed artwork within 12 (twelve) hours of placing it, provided the order has not already entered production or has been dispatched.
- Cancellation requests must be emailed to info@photonests.com
- No cancellations will be accepted for digital artworks once the download or access is provided.
8. Liability Disclaimer
Photonests acts as a platform to showcase and sell artworks submitted by independent photographers. While we vet the quality and legality of works displayed, we are not liable for misrepresentation by the original artist. Refund claims for such issues will be handled on a case-by-case basis, subject to verification.
9. Governing Law and Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of this Policy shall fall under the exclusive jurisdiction of the courts of Panchkula, India.
10. Contact Information
For any queries related to these Terms or your personal data, please contact us.